Elfin Fountain
*Pre-orders will be processed on a first-come, first-served basis by destination country/region, beginning July 31st PST.
ELFIN FOUNTAIN
Easy to Use & Maintain
Click to view the guide videos.
Specification
User Manual DownloadElfin Fountain E1+
CDY02
ABS, Stainless Steel, PCTG
1 kg / 2.2 lb
2 L / 67 fl oz
5000 mAh
222 x 204 x 190 mm / 8.7 x 8 x 7.5 in
5V ⎓ 1A
5°C-40°C / 41℉-104℉
FAQ
Here are some of the most frequently asked questions from our backers during our campaigns.
How often do I need to change the filter?
We recommend changing the filter every 3-4 weeks to ensure optimal performance and maintain the highest quality of water for your pets. Additionally, the filter life indicator on the Elfin Fountain will turn solid orange to remind you when it's time to change the filter.
How often do you recommend cleaning the Elfin Fountain?
We recommend cleaning the Elfin Fountain once a week. However, cleaning the Elfin Fountain is not like a chore. All you need to do is take the water tank away from the base, disassemble the parts (the water tray, the tank, the conduit, and the impeller), and rinse and scrub them to clean. It's as easy as a breath, and there's no pump to worry about!
Can I use the Elfin Fountain while keeping it plugged in?
Yes, you can. We provide both options: wired and wireless usage for the Elfin Fountain. For its wired use, we also feature a downward-facing charging port design to prevent any possibility of electricity leakage.
Can I directly wash it in the dishwasher?
No, we do not recommend washing the entire Elfin Fountain in the dishwasher. However, the water tray is made of stainless steel and is dishwasher safe. For the other parts, please disassemble them and wash by hand to ensure they remain in good condition.
What dispensing modes does Elfin Fountain have?
Elfin Fountain has two dispensing modes: Intelligent Mode and Timer Mode. Intelligent Mode is designed to attract pets to drink more when they pass by or have not drunk for a while. Timer Mode dispenses water at set intervals to meet regular hydration needs.
What is the Care Kit? Is it necessary?
No, it is not a necessity for regular maintenance. The Care Kit is an optional choice for pet parents wanting the best results. For routine care, simply rinse the water conduit and the impeller during each fountain cleaning.
Why do you call Elfin Fountain a pumpless fountain?
‘Pumpless’ in the context of our fountain refers to the elimination of a conventional submerged pump, which is a common source of noise and maintenance hassle in traditional pet fountains. Instead, we use a magnetically driven impeller. This innovative design simplifies cleaning, reduces noise, and enhances the safety of the water your pets drink. By rethinking the way water is circulated, we've managed to keep the benefits of a pump—like water movement and filtration—without the usual complications.
The fountain is wonderful, and I never forget to fill the water or change the filter anymore since it tells me when I need to do that. With the shape the cats can't knock it over, nor can they take the top off to get to the pump, like they've done with the other two fountains I've bought them over the years.
My only real complaint is that the spout isn't durable. I've only had the fountain about month and a half to two months, and the spout has cracks in it where it attaches to the water conduit. If I could buy a replacement spout from the website, I'd be happy, but only the water conduit and impeller have replacement parts for sale.
Hi Katrina,
Thank you so much for your support and for sharing your positive experience with the fountain.
I'm sorry to hear about the issue with the spout. We are now offering free replacements for the spout if backers accidentally crack it. For more information, you can also check our previous updates on Kickstarter regarding this issue.
Please send an email to hello@elfinfountain.com to request a replacement, and we'll be happy to assist you.
Thank you again for your support!
Sammy
I backed the kickstarter, and had no idea what to expect. I've never used a fountain before.
Muffin, my thirsty indoor Ragamuffin, loves any water except for what's in his bowl. His bowl is his last resort water. His favourite? Fresh shower water, followed closely by the water in my glass when my back is turned.
It too him a few days to figure out. The first time he saw it turn on, he almost sh*t himself and ran away. Over the next few days, he would approach it then back away when it turned on. Then, suddenly, it just clicked for him one day. Now he's obsessed.
The battery means I can place it in an out of the way spot lacking an outlet, and it doesn't take long to recharge or clean. The indicators are helpful, reminding me when to clean the unit, replace the filter, or charge it. I bought a good stock of spare filters. The water in the base of the unit seems to stay clean. The cleaning is straightforward, as it is very easy to take apart, scrub, dry, then put back together.
It's not totally silent, but generally pretty quiet. Sometimes the impeller seems to make a bit more noise, but usually a small nudge puts it back in the right spot. Also, I note it makes more noise if there is less water.
One small criticism: it doesn't work well or at all when the water runs low, even if it is as or a bit above the minimum level. Maybe a higher minimum is necessary. I tend to just top it up a bit when I hear it sounds like it is struggling a bit, and then it's fine.
It's easy to top up the water between cleans by just pouring water from a jug directly into the steel bowl (slowly!), and it then runs down into the base through the filter.
I recommend this fountain for any cat owner!
Hi,
Regarding the issue with the fountain not working well when the water runs low, we appreciate your observation. Could you please send us a short video of the device working at a low water level or some pictures of the bottom of the water tank when it has no water? This will help us identify any possible issue. If we diagnose any quality issues, we provide free replacement of the water tank.
Best regards,
Sammy
I've used pet fountains before for my cat, but I've never liked them. I liked the concept but the cleaning and upkeep was terrible Trying to get into those annoying pumps, and getting moldy quickly. Saw this on Kickstarter and I was skeptical. But the biggest thing that drew me towards it was that it was "Easy to Clean".
It definitely lives up to the hype! I love my fountain! It really is easy to clean and it stays clean. My cats took about 10 minutes to get used to it and now they have no problem with it.
It is pretty quiet and I do like how you can save power by putting it on smart mode. About every 20 seconds it'll turn off after it senses motion and I have found that if they walk past it and it turns on, the little sound of running water will convince them to investigate and take a sip.
All in all I'm very happy with this fountain and would recommend.
Cockatoos love to chew. I mounted a shallow dish in the cage with a small immersion pump. She chewed the wires. Covering the wires didn't stop her. Lest she electrocute herself, I had to abandon that bathing solution.
Elfin fountain's sits on the bottom grate of the cage with the cord fed out where she cannot reach it. The fountain is tall enough that she can reach it from a perch--she doesn't have to get down on the grate. She drinks from it regularly. When I can catch her bathing in it I'll update here with a photo.
I do have to replace the water every few days--even the filter can't keep up with a parrot's penchant for soaking food and throwing shredded newspaper around her space.
Rest assured my parrot has plenty of time out of the cage every day. But her Elfin Fountain provides her with refreshment and diversion for the time that she does need to be inside.
It took a few hours before Max realized that was his new water dish. I think the lights freaked him at first, but now he drinks easily. I put a few ice cubes in the container to keep the water cool. Looks great in our kitchen, and is super easy to clean.
