Shipping policy

Thanks for choosing Elfin! We're delighted to offer shipping to several regions worldwide. Please review our shipping policies below to understand how we handle your orders.

 

Shipping Destinations

We deliver to the following locations:

  • United States (contiguous)
  • Canada
  • United Kingdom
  • Australia
  • Japan
  • Most EU member countries

If your country is not listed, please contact us at hello@elfinfountain.com to check if we can make an exception.

 

Shipping Rates

  • Free Shipping: We offer free shipping on all orders over US$25 (certain countries/regions excluded).
  • Standard Shipping: For orders under US$25, a shipping fee of approximately US$5 will apply. The exact rate may vary based on the checkout currency and the destination.

 

Delivery Times

Our goal is to ensure that you receive your orders promptly. Here are our estimated delivery times:

  • United States: 5-7 business days
  • Canada: 7-10 business days
  • United Kingdom: 7-10 business days
  • Australia: 7-14 business days
  • Japan: 7-14 business days
  • EU Member Countries: 7-14 business days

Please note that these are estimates and actual delivery times may vary depending on the shipping address and other conditions.

 

Order Processing Time

Orders are processed within 1-2 business days. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

 

Customs, Duties, and Taxes

Please be aware that orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient. Elfin has no control over these charges and cannot predict their amount. Customs policies vary widely from country to country; please contact your local customs office for more information.

 

Shipping Restrictions

While we strive to ship to as many locations as possible, there may be some restrictions due to international shipping regulations. If we are unable to ship to your location, we will notify you as soon as possible.

 

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer support team at hello@elfinfountain.com as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.

 

Contact Us

If you have any questions or need further assistance, please reach out to our customer support team at hello@elfinfountain.com.