Here are some of the most frequently asked questions from our backers during our campaigns.
How often do I need to change the filter?
We recommend changing the filter every 3-4 weeks to ensure optimal performance and maintain the highest quality of water for your pets. Additionally, the filter life indicator on the Elfin Fountain will turn solid orange to remind you when it's time to change the filter.
What is the Care Kit? Is it necessary?
No, it is not a necessity for regular maintenance. The Care Kit is an optional choice for pet parents wanting the best results. For routine care, simply rinse the water conduit and the impeller during each fountain cleaning.
Why do you call Elfin Fountain a pumpless fountain?
‘Pumpless’ in the context of our fountain refers to the elimination of a conventional submerged pump, which is a common source of noise and maintenance hassle in traditional pet fountains. Instead, we use a magnetically driven impeller. This innovative design simplifies cleaning, reduces noise, and enhances the safety of the water your pets drink. By rethinking the way water is circulated, we've managed to keep the benefits of a pump—like water movement and filtration—without the usual complications.
A small price that keeps us flowing nicely! I can't say enough good things about this fountain and how much all of my cats enjoy it from 6-week-old Foster kittens to my very fussy senior Kitty who would only drink out of "his bowl" previously. Everyone's a fan!
D
Debra G.
Cleanest fountain
Stainless drinking, energy saving,visual water level. Several modes for fountain most of all super simple motor cleaning no hidden crevices.
S
Sophie's m.
Great product
My cat LOVES her Elfin Fountain and I love the quick delivery on the replacement filters I purchase online.
K
Kathy B.
Great service
My cats love it and when I had a minor issue the company stepped up until I was happy. Totally recommend.
D
Dawn M.
Sterility
I'm an OR nurse, so I really appreciate the filters coming in Steri-peel packaging.
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