Elfin Fountain E1+

We recommend changing the filter every 3-4 weeks to ensure optimal performance and maintain the highest quality of water for your pets. Additionally, the filter life indicator on the Elfin Fountain will turn solid orange to remind you when it's time to change the filter.

We recommend cleaning the Elfin Fountain once a week. However, cleaning the Elfin Fountain is not like a chore. All you need to do is take the water tank away from the base, disassemble the parts (the water tray, the tank, the conduit, and the impeller), and rinse and scrub them to clean. It's as easy as a breath, and there's no pump to worry about!

Elfin Fountain E1+ is primarily designed for cats, with a water capacity of 2L (0.52 gallons). If you need to use it for a dog, it may be more suitable for small or medium breeds due to its size.

Yes, you can. We provide both options: wired and wireless usage for the Elfin Fountain E1+. For its wired use, we also feature a downward-facing charging port design to prevent any possibility of electricity leakage.

No, we do not recommend washing the entire Elfin Fountain E1+ in the dishwasher. However, the water tray is made of stainless steel and is dishwasher safe. For the other parts, please disassemble them and wash by hand to ensure they remain in good condition.

No, it is not a necessity for regular maintenance. The Care Kit is an optional choice for pet parents wanting the best results. For routine care, simply rinse the water conduit and the impeller during each fountain cleaning.

‘Pumpless’ in the context of our fountain refers to the elimination of a conventional submerged pump, which is a common source of noise and maintenance hassle in traditional pet fountains. Instead, we use a magnetically driven impeller. This innovative design simplifies cleaning, reduces noise, and enhances the safety of the water your pets drink. By rethinking the way water is circulated, we've managed to keep the benefits of a pump—like water movement and filtration—without the usual complications.

Elfin Fountain と Cheerble は、Cheerble のブランドおよび流通ネットワークを通じて運営されてきました。より一貫したお客様体験のため、現在 Elfin Fountain を Cheerble の製品ラインへ段階的に統合しています。

いいえ。Elfin Fountain は Cheerble の製品ラインへ段階的に統合されています。移行期間中も、カスタマーサポート、保証サービス、対応する交換用フィルターをご利用いただけます。

はい。既存の Elfin Fountain ユーザー向けの対応交換用フィルターは、在庫状況およびお客様の需要に応じて、引き続きご購入いただけます。

今後のペット給水器製品は Cheerble より展開されます。既存の Elfin Fountain ユーザーには、オーナー特典をご案内する場合があります。

はい。移行期間中も保証およびカスタマーサポートに変更はありません。ご注文情報を添えてお問い合わせください。これまでどおり対応いたします。