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FAQ
Here are some of the most frequently asked questions from our backers during our campaigns.
How often do I need to change the filter?
We recommend changing the filter every 3-4 weeks to ensure optimal performance and maintain the highest quality of water for your pets. Additionally, the filter life indicator on the Elfin Fountain will turn solid orange to remind you when it's time to change the filter.
Can I use the Elfin Fountain for my dog?
Elfin Fountain is primarily designed for cats, with a water capacity of 2L (0.52 gallons). If you need to use it for a dog, it may be more suitable for small or medium breeds due to its size.
What is the Care Kit? Is it necessary?
No, it is not a necessity for regular maintenance. The Care Kit is an optional choice for pet parents wanting the best results. For routine care, simply rinse the water conduit and the impeller during each fountain cleaning.
Why do you call Elfin Fountain a pumpless fountain?
‘Pumpless’ in the context of our fountain refers to the elimination of a conventional submerged pump, which is a common source of noise and maintenance hassle in traditional pet fountains. Instead, we use a magnetically driven impeller. This innovative design simplifies cleaning, reduces noise, and enhances the safety of the water your pets drink. By rethinking the way water is circulated, we've managed to keep the benefits of a pump—like water movement and filtration—without the usual complications.
What are your shipping details?
We offer shipping to several regions worldwide, including the US, Canada, UK, Australia, Japan, and most EU countries. Free shipping is offered on all orders over US$25 (certain countries/regions excluded). For more info, please visit Shipping Policy
What is your return policy?
We have a 30-day return policy. For more info, please visit Return & Refund or contact us at hello@elfinfountain.com